Senior Customer Experience ConsultantBACK TO OUR TEAM
As part of the Customer Experience team, Nilu participates in initial user research, iterative user-centred design, and testing to ensure the products and services we deliver for our clients are usable. She’s interested in understanding our customers (primarily healthcare professionals) and their behaviours to better understand how and why they interact with our clients’ brands. Day-to-day, she could be conducting interviews with customers, creating interactive prototypes for digital products, or running usability testing sessions for a newly designed service.
Prior to joining Blue Latitude Health, she was working in New Zealand as a user experience consultant for an enterprise level software company in the healthcare domain. While she was there, she designed hospital software applications for healthcare professionals (HCPs) to help them manage and treat their patients. Her focus was understanding how HCPs interacted with applications in a hospital setting, looking at how hospital workflows can be simplified or augmented through the use of software applications. She also holds both Bachelor and Master of Engineering degrees from the University of Auckland in Software Engineering.
Outside of work, Nilu loves to travel. Her most memorable travelling experience is exploring St. Petersburg by foot when the outside temperature was an extremely chilly -18°C. An enthusiastic traveller, she looks forward to revisiting places, and Rome is a favourite for the sunshine and great food. When she’s not globe-hopping, she also enjoys dancing – she’s learning a style of partner dance called ‘Ceroc’ with her husband.