|7th March 2019
A brand lives in the heart and mind of its audience as a sum of experiences. Every single engagement your brand has with its stakeholders is an opportunity to deliver a positive experience, while a sub-optimal experience can have a longterm impact on the perception of the brand.
One of the best ways to achieve this is through developing an effective multichannel plan, which can ensure you reach your customers using the right channel at the right time. This is especially poigniant in the era of declining rep access and rising customer preference for digital and omnichannel communications.
"That's why we have created this 50-question checklist to help you deliver an exceptional brand experience, based on what your stakeholders want and need when they need it"
However, we know that developing a multichannel campaign can be overwhelming. That's why we have created this 50-question checklist to help you deliver an exceptional brand experience, based on what your stakeholders want and need.
This checklist can be used in conjunction with our new 'Four Corners of Brand Experience' approach to brand strategy, which focuses on developing a deep understanding of your stakeholders to ensure you delivering a truely exceptional experience.
|22nd January 2020
Within our customer experience capability at Blue Latitude Health, our UX researchers and designers are tasked with understanding customer and client needs. Recently, a client required a centralised system to drive the development and deployment of data-driven patient services. Here, we explain the process of developing this platform.
|18th December 2019
Multiple myeloma patient Bob Munro explains what it's like to live with the rare blood cancer and how his diagnosis led him on the journey of a lifetime – cycling from London to the Arc de Triomphe.